Better EAP Results Start with Better Counseling Services
Not all Employee Assistance Counseling Is the Same
ESI Employee Assistance Group routinely measures employee satisfaction with our counseling services, and we consistently maintain a record of 98%+ Member satisfaction.
There are several reasons why we achieve these extraordinary results. It begins with our overall objective: delivering the best possible counseling services to those we serve. We believe in the power of human connection, which is why our clinicians are always at the forefront, providing immediate, in-the-moment support. Over our 35+ years, we have honed and refined the counseling model to achieve superior outcomes. Our model is rooted in a multidisciplinary approach that combines several elements.
- It starts with the human factor. We hire counselors with Master and PhD-level degrees and years of clinical experience.
- All calls from employees and their family members are answered directly by counselors. Generally, this is not industry practice. At most EAPs, phones are answered by operators rather than clinical professionals. That saves money, but the results are just not the same. When an employee calls for help, the need is immediate. Waiting two or three days for a response is unacceptable, particularly in a crisis. At ESI, qualified counselors answer every employee call, conduct a thorough triage to identify the caller’s needs, provide in-the-moment counseling, and make referrals for ongoing therapy when appropriate.
- If the employee needs ongoing counseling, we match the employee to the counseling service that best meets their needs and lifestyle. We maintain an extensive network of counselors spanning the U.S. and Canada, including local counselors for in-person sessions, telehealth therapy, and messaging therapy via text, voice, and video.
- ESI pairs Peak Performance training and coaching with the counseling services.
- Training – ESI maintains an extensive library of online trainings in personal and professional development. Counselors regularly prescribe trainings to help the employee learn to deal with their presenting issues more effectively. For example, our counselors regularly pair money management, conflict resolution, relationship building, and communication trainings with counseling to arrive at better problem resolution.
- Coaching – For many common life issues, we have found that professional, one-to-one coaching can be highly beneficial for many employees. This encompasses telephonic coaching from Certified Coaches combined with structured, online trainings in such topics as finance and debt, resilience, balancing work life, stress management, and more.
- Robust Self-help Resources – Support employees pre- and post-counseling. Our Member website offers private access to thousands of self- help articles, assessments, videos, webinars, and information resources. Members also have access to the Talkspace Go Therapy App, with 400+ self-guided and interactive courses covering a range of topics, from anxiety and work stress to parenting and relationship issues, as well as live weekly therapist-led anonymous classes on topics like burnout and depression.
All our proprietary services support our primary goal of providing the most effective, highest quality counseling.
The results? Our utilization and engagement rates are more than three times higher than the industry average. But the real proof is in the simple fact that year over year, more than 98% of the employees we serve report high satisfaction with the help they received from our counseling services.