EAP Employee Benefits

Getting help is simple. Employees can call the EAP 24/7 to reach a professional counselor

We offer employees more.

When an employee or family members faces a significant personal problem, they can call
for assistance at any time 24 hours a day, 7 days a week. Our lines are staffed by experienced counselors
with a Master’s or Ph.D. degree.

Our EAP Employee Benefits Include…

Telephonic Counseling

Telephonic counseling is available 24/7 with Masters and Ph.D. clinical counselors who provide in-the-moment counseling and referral to local resources.

All employees and their immediate family members are eligible for telephonic counseling and short-term, in-person counseling. Immediate family members are defined as spouse, children, life partner, or anyone who lives with the employee. Dependent children up to age 26 are also covered.

Personal Counseling

All counseling begins with a phone call and calls are answered 24/7/365 by experienced counselors, not call center staff or automated systems. Our Masters and Ph.D. level clinical counselors will provide you with in-the-moment help and, often, they can resolve your issue. If not, they will work with you to determine the right counseling option and refer you to the one that best fits your needs and lifestyle. These therapy options include text, voice, and video messaging, telehealth, and local in-person therapy. To supplement our proprietary counseling services, we’ve built a referral network of thousands of private practice providers located throughout the U.S. and Canada, including premiere specialty providers, as well as Talkspace and BetterHelp. In addition to mental health counseling, you can access family, couple, and teen counseling, and counselors with expertise in issues for veterans, BIPOC, and LGBTQIA+.

ESI Employee Assistance Group routinely measures employee satisfaction with our counseling services, and we consistently maintain a record of 98%+ Member satisfaction.

We also offer self-help therapeutic alternatives. Our Member website offers private access to thousands of self-help articles, assessments, videos, and information resources. You also have access to the Talkspace Go Therapy App with 400+ self-guided and interactive courses covering a range of topics, from anxiety and work stress to parenting and relationship issues, as well as live weekly therapist-led anonymous classes on topics like burnout and depression.

Peak Performance Coaching

Achieve your life goals at work and at home! These benefits include one-on-one telephonic coaching from Certified Coaches combined with structured, online trainings. Coaching is delivered by Masters or Ph.D. level Coaches in scheduled telephonic coaching sessions to review key concepts of the trainings and implementation of skills. Coaches use a solution-focused approach to improve current and future performance.

Certified Financial Coaching
Balancing Life at Work and Home Coaching
Resilience Coaching
Effective Communication Coaching
Home Purchase Coaching
Certified Student Debt Coaching
Relaxation for Beginners
Workplace Conflict Coaching
Retirement Coaching
Succeeding as a Supervisor Coaching

Legal Services

Professional legal services are provided for issues not related to employment or medical concerns. Members will receive a free legal consultation per legal issue with an attorney. Should a Member need to retain an attorney, a referral is made to a private attorney who specializes in the area of need. A 25% discount is applied to legal services billed at an hourly rate if the attorney is retained.

We also offer an extensive legal library which includes Will templates, hundreds of forms for issues including, but not limited to: consumer, creditor, healthcare, childcare, eldercare, landlord/tenant issues and pet agreements. It also contains contract samples and hundreds of articles.

Personal Finance & Education

Comprehensive professional credit counseling is available to assist employees in developing a budget and/or debt restructuring plans.

ESI provides no-cost financial consultation services to our Members with CPAs and Certified Financial Planners. Typical matters include tax planning, retirement and college planning questions. Financial planners can be retained at a discounted monthly rate.

ESI has internet based services available such as financial calculators, budget templates, trainings and an entire resource center, Tools for Tough Times, to help our Members cope with today’s financial pressures.

We also offer a Personal Finance & Education Center that includes more than 200 online courses covering a wide range of money issues.

Child & Elder Care

ESI provides unlimited consultation and referral service for elder and child care needs. Members are given access to specialists who assess each Members’ individual circumstances and provide support, education, and appropriate referrals.

Caregiver Benefits

Caregiving can be one of life’s most challenging issues. With Caregiver Benefits, Members can access counselors with special training to get help finding local resources and information on medical and home care needs.

Training & Personal Development

The ESI Online Training Center provides every employee the opportunity to improve and be more effective at home and at work. The center includes an extensive library of eLearning courses, trainings, and videos. Employees have 24/7 on-demand access to training on the core skills your organization needs to remain competitive. Subjects cover the entire spectrum of employee development including Management skills, Communication, Information Technology, Safety, HR Compliance, Sales, and Customer Service. Other compliance content includes Violence in the Workplace, Sexual Harassment and Discrimination, and Alcohol and Substance Abuse Training. Managers and supervisors can sharpen their management skills with courses on such topics as Coaching Skills, Team Building, Problem Solving, Leadership, Stress, and Delegation.

Self-help Resources

ESI delivers more to help employees resolve their individual issues. Access thousands of trustworthy articles, videos and tools in our updated Self-Help Resources, with easier navigation and search, new content, and Learning Centers on popular topics such as gratitude, goal setting, communication, sleep, building resilience, and more. Other topics include:

● Mindfulness ● Adoption & Child Care ● Personal Finance & Budgeting ● Emotional Wellbeing ● Parenting & Relationships ● Pets ● Physical Health & Wellness ● Legal Issues ● Loss and Grief ● Stress, Anger, Anxiety & Depression ● Elder Care & Child Care Locators ● Workplace & Family Violence ● Work-Life Balance ● Wills and Other Legal Forms ● Training & Development ● Digital Wellness ● Disaster Prep and Response

Wellness Center

The Wellness Resource Center contains the latest, most reliable articles, videos and self-assessments for dealing with stress, diet, fitness and smoking. As employees increase their knowledge and understanding of these topics, they can greatly reduce their health risks and increase their overall wellbeing. All employees of the organization and their immediate family members are eligible to utilize these valuable resources.

Lifestyle Savings Benefits

Lifestyle Savings Benefits include thousands of discounts, rewards and perks in a variety of categories: Health & Wellness, Auto, Electronics, Apparel, Restaurants, Beauty & Spa, Flowers & Gifts, Sports & Fitness and more! Available benefits are accessible from ESI’s Member website.

Personal Research Assistant

Everyday issues can disrupt an employee’s productivity. Members can call or email ESI’s Personal Research Assistant for help with day-to-day problems. Help is available for hundreds of issues, including:

Finding a local medical or dental provider
Consumer law and consumer rights
Scholarships and financial aid
Summer camp options

Stress Assessment & Services

Virtually every employee suffers from some degree of stress. Employees with acute stress can enter a specialized Stress Assessment and remediation program. The program components include:

A thorough assessment
Identification of critical stressors
Counseling intervention
Stress reduction strategies tailored to the Member’s specific needs

Adoption Counseling

With Adoption Benefits, Members can access an adoption counselor to get help through the various stages and types of adoptions. Members receive an adoption guide and referrals to adoption agencies, attorneys and adoption support organizations. An adoption specialist provides ongoing counseling throughout the adoption process.

Children with Disabilities Benefits

ESI also provides Children with Disabilities Benefits for Members who have a child with a disability. A counselor conducts a full needs assessment, discusses options, makes referrals to community resources – and provides ongoing counseling and support

Pet Information

We’ve compiled an online Pet Help Resource Center that offers a centralized location for resources and help. It features links and articles on a variety of pet-related matters and our pet care specialists can answer questions regarding pet health, behavior and training.

New! Talkspace Go Mobile App

Talkspace Go is a free EAP benefit for you and any family or household members aged 13+. This is a popular mobile app that can improve your mental health and wellbeing in just 5 minutes a day. Get private help for relationships, parenting, depression, anxiety, stress, burnout, trust, career, and much more with self-guided programs. There are also weekly counselor-led classes, assessments, journaling, and more.

EAP Mobile Website App

Explore all your EAP benefits & resources on the go! Members have the convenience and privacy of 24/7 access to all EAP benefits and services at their fingertips wherever they go via the EAP smartphone app. Members can download the free EAP App for iOS (Apple) and Android.

Work/Life Benefits

Juggling work with the demands of family and personal issues can be difficult. With our Work/Life Benefits, employees can access help and expert resources to address the challenges and concerns of daily living. Some of the most common Work/Life issues that our Members face are:

• Child care and daycare
• Aging issues and elder care
• Health and wellness
• Legal problems and family law
• Debt and debt restructuring
• Financial planning
• Education and tuition planning
• Real estate and tenant/landlord concerns
• Estate planning, probate and wills

Wellness Coaching

Employees engaging with a Wellness Coach improve their health and ultimately reduce health care costs. Almost two-thirds of Members who engage with a Coach ultimately reach their wellness goals.

Wellness Coaching includes:

One-on-one coaching and counseling from an integrated team of coaches and clinicians
Coaching for Fitness, Nutrition, Weight Loss, Stress, Tobacco Cessation and Drugs & Alcohol
Frequent messages via our Automated Digital Communication System to create employee awareness of behavioral health risks

Our Clients

Bank of Greene County

“Bank of Greene County has been using the EAP services of ESI since 2005. We couldn’t be happier. Not only are there services for our employees but also for us, the employer. We have used the Management Academy for our management team training and have used the Administrative Referral program to assist specific employees that we send or refer to the program for assistance in an area that they may be struggling with. Pre-employment screening is also offered at a very reduced price. The EAP has been very well received by our employees – there is the usual assistance with personal matters, family issues including child or elder care, work-related matters handled on a confidential basis and, of course, financial information including debt counseling. This is more than just an EAP. Plus the cost has been kept low and the results are high!! We give them a 5 star rating!!!”

Bank of Greene County

Page Southerland Page, Inc

“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.

Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”

Page Southerland Page, Inc

Cattaraugus – Allegany BOCES

“ESI has always responded to the needs of the Cattaraugus – Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”

Cattaraugus – Allegany BOCES

Massachusetts College of Liberal Arts

“Higher Ed EAP has been a valuable resource for our employees, with a tremendous range of services. They understand the needs of our faculty and staff and work to provide individualized assistance. We are pleased with Higher Ed EAP as a partner in supporting our employees.”

Massachusetts College of Liberal Arts

City of Saratoga Springs, Public Safety

“ESI continues to provide exceptional services to our organization. The team at ESI is always readily available to assist, and the training and counseling services are top notch!”

City of Saratoga Springs, Public Safety

Mestek, Inc.

“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.

I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”

Joanne Berwald, Senior Vice President, Human Resources
Mestek, Inc.

Illinois Wesleyan University

“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.

We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”

Londa Dunlap, Assistant Director of Human Resources
Illinois Wesleyan University

Company Confidential

“I have been in Human Resources management for over thirty (30) years. I am so pleased to have partnered with ESI HealthCare EAP to be able to offer the most professional and comprehensive employee assistance program to our staff. This company and the service they consistently provide are unmatched in the industry. ESI is the best – there simply is no comparison.”

Ginger Frasca, Director of Human Resources
Company Confidential

Signet, LLC/UpNine, LLC

“ESI has been the Employee Assistance provider for Signet, LLC/UpNine, LLC for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue.”

Signet, LLC/UpNine, LLC

Town of Burlington, MA

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

Massachusetts Technology Collaborative

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

Unitarian Universalist Association

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association (UUA)