Personal Counseling
All counseling begins with a phone call and calls are answered 24/7/365 by experienced counselors, not call center staff or automated systems. Our Masters and Ph.D. level clinical counselors will provide you with in-the-moment help and, often, they can resolve your issue. If not, they will work with you to determine the right counseling option and refer you to the one that best fits your needs and lifestyle. These therapy options include text, voice, and video messaging, telehealth, and local in-person therapy. To supplement our proprietary counseling services, we’ve built a referral network of thousands of private practice providers located throughout the U.S. and Canada, including premiere specialty providers, as well as Talkspace and BetterHelp. In addition to mental health counseling, you can access family, couple, and teen counseling, and counselors with expertise in issues for veterans, BIPOC, and LGBTQIA+.
ESI Employee Assistance Group routinely measures employee satisfaction with our counseling services, and we consistently maintain a record of 98%+ Member satisfaction.
We also offer self-help therapeutic alternatives. Our Member website offers private access to thousands of self-help articles, assessments, videos, and information resources. You also have access to the Talkspace Go Therapy App with 400+ self-guided and interactive courses covering a range of topics, from anxiety and work stress to parenting and relationship issues, as well as live weekly therapist-led anonymous classes on topics like burnout and depression.
