Why is ESI EAP utilization triple that of other EAPs?
When measuring an EAP’s effectiveness, utilization is a key metric.
It’s simple. If your employees aren’t getting the help they need to resolve problems and issues that sap their productivity, you just aren’t getting your money’s worth. Each month, we meet with Client HR Directors to talk about their EAP. One question that is often asked is why ESI’s utilization is so much higher than that of their prior EAP vendor.
There are several reasons why.